FAQ

Choosing MIDLUME

Which MIDLUME product should I choose?

Start with the part of your day or routine that currently needs the most support. Clear Morning centres on disrupted nights and difficult mornings, Thrive on menopause balance and everyday vitality, and Inner Balance on digestive comfort around meals. If you are unsure, use Find Your Routine.

What is Find Your Routine?

Find Your Routine is a short guided experience designed to help you identify which MIDLUME routine is most relevant to your current priorities. It is a product-selection tool, not a medical assessment or diagnosis.

Can I use more than one MIDLUME product?

Some products may complement one another, while others may contain overlapping ingredients. Review each product's ingredient list and serving directions before combining supplements, and speak with a healthcare professional if you take medication or have a medical condition.

What is the difference between the MIDLUME routines?

Each MIDLUME routine is organised around a different moment or need: Clear Morning for disrupted nights and difficult mornings, Workday Steady for menopause balance and everyday vitality, and Comfortable Workday for digestive comfort.

Are MIDLUME products suitable during perimenopause?

MIDLUME is intended for women navigating midlife changes, including the perimenopause and menopause years. Suitability still depends on the individual product, its ingredients and your personal circumstances.

Do I need to experience every concern listed for a product?

No. The need categories are there to help you navigate the range. You should choose according to the concerns that feel most relevant to you and always review the specific product information before use.

Taking Your Supplements

When should I take each product?

Each product page and label should give clear serving and timing instructions. MIDLUME's routine architecture will also show whether a product fits best into the evening, morning or daytime.

Should I take MIDLUME products with food?

Follow the directions stated on the individual product label. Because formulas differ, the recommendation may not be the same for every product.

What happens if I miss a serving?

Do not automatically double the next serving. Resume according to the product directions. If the label includes more specific instructions, follow those.

How long can I take MIDLUME products?

Use each product according to its label directions and any product-specific guidance. If you are unsure about longer-term use, particularly alongside medication or other supplements, speak with a healthcare professional.

Can I combine MIDLUME with other supplements?

Possibly, but ingredient overlap should be checked first. Review the full ingredient list and quantities on each product, particularly vitamins, minerals and botanicals that may also appear in other supplements.

Can I take MIDLUME with medication?

Because supplement-medication interactions depend on the specific ingredients and medication involved, speak with your healthcare professional or pharmacist before use.

Ingredients & Quality

Where are MIDLUME products manufactured?

All MIDLUME products are proudly manufactured in the USA, under strict quality control standards and manufacturing best practices, ensuring you receive a quality product every time.

How do you select ingredients?

MIDLUME's formulation approach should prioritise a clear role for every product, transparent ingredient information, appropriate serving quantities and a formula that fits a defined moment or need within the customer's routine.

How are your products tested?

This answer should reflect only testing procedures that have been confirmed and documented by the manufacturer, such as identity, microbiological, heavy-metal or finished-product testing where applicable.

Where can I see the full ingredient quantities?

Full ingredient quantities, serving sizes and relevant warnings should be available on each product page and package so customers can understand exactly what they are taking.

Are your products vegan or vegetarian?

Suitability varies by formula. Each product page should state whether the product is vegan or vegetarian only when that status has been confirmed.

Do MIDLUME products contain allergens?

Allergen information should be stated clearly on each product page and label. Customers with allergies should always review the product-specific information before use.

Are your products non-GMO?

Only products with confirmed non-GMO status should be described that way. The final FAQ should identify this on a product-by-product basis.

Do your products contain artificial colours or flavours?

This should be answered product by product based on the final formula and label rather than as a broad brand-wide claim unless every SKU meets the same standard.

Orders & Delivery

Where do you ship?

The answer should reflect the markets MIDLUME is actively serving at launch and should be updated as additional destinations are added.

How much is shipping?

Shipping charges should be shown clearly at checkout and summarised on the shipping page. If a free-shipping threshold applies, state the exact order value.

How long does delivery take?

Provide realistic delivery estimates by destination and specify whether they are business days. Avoid guaranteeing delivery dates unless the carrier service supports that promise.

How can I track my order?

Customers should receive tracking information once an order ships. The footer and account area should also include a Track My Order link if supported.

What happens if my order arrives damaged?

Ask customers to contact support promptly with their order number and photographs of the damaged item or packaging so the case can be reviewed and resolved.

Subscribe & Save

How does the subscription work?

Customers choose an eligible product or routine, select a delivery frequency and receive recurring orders according to that schedule. The final wording should match the exact Shopify subscription setup.

How much do I save?

State the exact subscription discount once final pricing is confirmed. Avoid vague language such as 'exclusive savings' when a clear percentage can be shown.

Can I change the delivery frequency?

If supported by the subscription app, customers should be able to adjust how often their order ships through their account.

Can I skip an order?

If supported, customers should be able to skip an upcoming shipment without cancelling the subscription entirely.

Can I pause my subscription?

Yes. Your MIDLUME subscription is flexible, you can skip an upcoming order, reschedule your delivery frequency, pause, or cancel at any time directly from your account. No long-term commitment required.

How do I cancel?

Provide a clear self-service cancellation path through the customer account where possible. The exact process should be stated once the subscription platform is selected.

When will I be charged?

Explain that recurring charges occur according to the selected subscription schedule and make the timing visible before checkout.

Returns & Support

What is your return policy?

Summarise the core return conditions in plain language and link to the full Returns Policy for eligibility, time limits and any restrictions that apply to opened ingestible products.

How do I contact MIDLUME?

Provide a genuine customer-service email address and contact route. Response-time expectations can be stated once the support workflow is finalised.

What if I received the wrong product?

Ask the customer to contact support with the order number and a photograph of the item received so the issue can be resolved quickly.